Selling Partner Associate (English and Spanish), SP-Support

Shift Pattern: Rotating shifts, Sunday – Saturday, between 6:00 AM and 9:00 PM (role-dependent). Work Location: Fully remote, home-based role. Open to candidates based in any province in the Republic of Ireland. Start Date: September 2026 Within Selling Partner Support, we partner with third-party Sellers and Vendors to help them succeed on Amazon's marketplace platform. Operating in a dynamic contact centre environment, our team engages with Sellers and Vendors across the globe via phone, email, and chat — answering questions and resolving issues related to Amazon's technology platforms, business policies, and operational processes. As a first point of contact between Selling Partners and Amazon, our Associates are committed to delivering complete, accurate, and customer-friendly responses with every interaction. Prior to your start date, you must have high-speed internet (minimum 5 Mbps download / 1 Mbps upload) and a suitable home workspace that complies with Amazon's remote contact centre policy. Shift patterns are confirmed post-hire; flexibility is required. Time off and holidays cannot be accommodated during the full training period. Key job responsibilities • Support Amazon's Selling Partners by resolving queries across three communication channels: Phone, Email, and Chat. • Manage high volumes of inbound and outbound contacts efficiently while maintaining quality standards. • Identify customer needs, clarify information, research issues thoroughly, and provide clear, effective solutions. • Demonstrating genuine empathy and passion for our customers in every interaction. • Build lasting relationships by going the extra mile to exceed expectations. • Consistently achieve productivity and quality targets across key performance metrics. • Collaborate with internal stakeholders and cross-functional teams to drive resolution. • Document all Selling Partner interactions accurately in line with standard operating procedures. • Troubleshoot and provide product guidance and support to Amazon's Sellers and Vendors. • Participate in regular training sessions to stay current on product details, technologies, and key platform updates. • Take on additional duties and special projects as directed by management, aligned with skills and experience. About the team • Become part of a diverse, multicultural, and global team. • Connect with one of Amazon's many community and affinity groups to experience our inclusive, collaborative culture firsthand. • Amazon takes pride in developing talent and leadership from within, offering multiple career paths and growth opportunities.