Social Media Associate - CoStar Group - Arlington, VA

Social Media Associate - CoStar Group - Arlington, VA Job Description Who is  CoStar  Group?       CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.        We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create  truly unique  and valuable offerings   to   our customers.   We’ve  continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver  for  our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Overview : Social Media Associate   Arlington, VA | In office, Monday-Friday     The Social Media Associate owns social media community management, listening, and performance reporting for CoStar Group and CoStar. This role protects and enhances brand reputation, strengthens customer relationships, and generat es   the insights that power organic content , boosting (paid social), and employee advocacy   strategy across the parent company and flagship product.

Community Management:   Monitor and engage with CoStar Group and CoStar's social   media   communities across platforms daily , including comments, DMs, mentions and tags.   I mplement strategies to grow and nurture online audience engagement   that reinforce our brand voice .   Respond to community inquiries   and feedback promptly and professionally, proactively identifying opportunities for deeper engagement.   Escalate product- or service-related questions to the appropriate internal stakeholders and track resolution.   Monitor daily media coverage and translate relevant coverage into timely social   media   engagement or content opportunities.   Support and help refine the team's social media moderation and crisis management protocols.   Strategically follow employee advocates, clients, prospects,   and   community partners .     Monitor compliance with social media guidelines and escalate brand risk as needed.     Social Lis t ening :   Monitor social   media   conversations to surface decision-ready insights for marketing, sales,   product , HR, and analytics teams.   Build and   maintain   listening   queries, refining them regularly to ensure   accurate , high-signal data capture.   Partner with social media and analytics teams to connect listening insights to   strategic content   feedback   loops .     Reporting   and Insights :   Track and analyze community engagement   and listening   metrics, delivering insights to improve strategy.   Monitor organic   social media   content performance and surface recommendations for optimization.   Reconcile and a nalyze   boosting ( paid   social)   campaign performance and audience data   t o inform   optimizations .   Organize Employee Advocacy   users into team s and   groups to streamline reporting .   Measure employee advocacy program effectiveness and recommend improvements to reach and participation.   De velop and drive   consistent   reporting cadence:   weekly   team   chat   standups, monthly management reports, and quarterly business reviews.     Cross-Functional Collaboration   Proactively   monitor   and share   platform updates and emerging social media trends to ensure social media community management, social