IT Technology Services Senior Specialist- Technical Expert

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.      What you’ll do:

EOS Technical Expert (ETE) is responsible for technical preparation for complex critical activities for the customers, works very closely with the SDS in terms of planning of customer specific maintenance plan. ETE is responsible for proactive safeguarding of service requests for EOS customers. Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations. Serve as a technical point for all the technical planning and preparations for the EOS customer landscape. ETE acts as the primary contact with the EOS Service Delivery specialists for the services using DMM and CSMP. Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc. Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred). Proven ability to manage operational tasks, handle customer escalations, and drive process improvements. Ability to thrive in a high-pressure environment and consistently add value to customers and the organization. Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery. Collaborate with Product Development and support for roadmap, feature and bug fixes. Proficient in analytical and solution-oriented thinking. Excellent written and verbal communication skills in English. Global team working in 24*7 model with following the sun approach.

Bachelor's degree or higher in Computer Science, Engineering, or Information Technology. 10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS). Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase. Advanced technical background in Linux-based server operating systems Experience with AI tools would be an added advantage. Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Meet your team:   Enhanced Operation Services with Global cloud operations specialized in delivering customized solutions for Large Enterprise clients, focusing on enhancing their overall experience. We are looking for experienced Basis consultants in SAP NetWeaver and Non-NetWeaver solutions with strong domain knowledge and experience with databases – HANA and Sybase. #ITT3 #SAPReturnshipIndiaCareers   #BringBuildBelong     Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help