ServiceNow Systems Specialist, Senior

ServiceNow Systems Specialist, Senior The Opportunity: Your combination of people skills and Service Now expertise makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology for our client? We’re looking for a ServiceNow Administrator to help us operate and maintain our client's ServiceNow platforms. How You'll Contribute: As a ServiceNow Administrator on our team, you’ll: Create and maintain ServiceNow platform architecture and technical solutions, system configurations, processes, and procedures. Support the implementation, configuration, and support of ServiceNow modules — including ITSM, ITOM, SecOps, and ITAM. Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while enforcing data integrity across the CMDB and related tables. Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms, leveraging ServiceNow integration tools and APIs. Configure RBAC, secure authentication, user access, and system security in accordance with DOW best practices. Support deployments within secure and air-gapped federal environments, including on-prem ServiceNow instances. Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end users. Collaborate and partner with government stakeholders and technical teams to define and document technical specifications and workflows. Provide Operations & Maintenance ( O & M ) support including patching, monitoring, performance- met rics analysis, and platform optimization and make recommendations for improvements. Support develop ment and enforcement of  ServiceNow best practices. Support the Platform Change Configuration Board Provide training and mentorship to junior administrators, team members, and support user training on ServiceNow functionality and best practices. Participate in Agile ceremonies, technical reviews, and testing, and stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization We focus on growing as a team, so you’ll share your expertise through leadership and mentoring as you help the team work through challenges and develop new met hodologies. As leader, you’ll identify new opportunities to modernize the environment so your clients achieve their goals. Work with us and resolve daily challenges. Join us. The world can’t wait. You Have: 12+ years of experience in an IT field 5+ years of experience as a ServiceNow Administrator, including implementations and management Experience supporting ServiceNow security and secure, air-gapped federal environments   Experience in ServiceNow scripting languages, such as JavaScript or GlideScript, and web technologies such as HTML, CSS, or AJAX Knowledge of ITIL processes and ServiceNow best practices Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff TS/SCI clearance HS diploma or GED DoD 8570 IAT II Certification DoW 8140 compliant certification under the Work Role Code 451 at Intermediate level such as COMPTIA Cloud+, COMPTIA Security+, GIAC GICSP or GSEC, or ( ISC ) 2 SSCP certification Nice If You Have: Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting Knowledge of database management and SQL MariaDB Possession of excellent analytical and problem-solving skills Possession of outstanding communication and interpersonal skills Bachelor’s degree and 8+ years of experience in an IT field, or Master’s degree and 6+ years of experience in an IT field ServiceNow Certified System Administrator ( CSA ) certification or other available ServiceNow certification s such as Certified Implementation Spe cia list Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for