Installation Technician I

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.   ESSENTIAL DUTIES & RESPONSIBILITIES: These are the most significant job duties performed. The size, scope, and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must satisfactorily perform each assigned essential duty. Other responsibilities or special projects not specifically listed below may also be assigned. Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment Uncrate, move, and position equipment safely at customer sites Inspect equipment to ensure proper operation and report issues as needed Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems Assist Service Technicians and Branch employees with installation and service activities Support customers by providing courteous service and addressing basic questions or concerns Follow all safety guidelines, company policies, and procedures Manage expense reports and travel-related documentation as required Maintain tools, equipment, and vehicle appearance Work flexible hours, including overtime, extended driving days, and travel as needed   COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: Manages Complexity: Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures. Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions). Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). Basic knowledge of /working knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Plans & Aligns: Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame. Thrives in a multi-tasking environment and can adjust priorities quickly. Communicates Effectively: Demonstrated ability to communicate orally with individuals from within and outside the organization. Demonstrates crisis/conflict resolution skills. Quality Focused: Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality. Action-Oriented: Meets productivity standards as set by Customer Facing Metrics (CFMs), completes work in a timely manner, strives to increase productivity, and works quickly. Ability to self-motivate and take direction from senior technicians and management. Accountability: Consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on time, follows instructions, responds to management direction, and takes responsibility for one's own actions. Building Collaborative Relationships: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives. Safety & Compliance: Ability to read and understand the safety guidelines