Enterprise Customer Success Manager — East (in-office)

Enterprise Customer Success Manager - East

Location: New York City - in-office (on-site required)

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.

• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.

• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.

• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.

• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.

• Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.

• 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.

• Hands-on builder mentality: comfortable working directly inside the product (building dashboards, data models, or workflows) rather than only directing others to do the technical work.

• Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.

• Strong analytical skills with a proven ability to solve complex problems using data.

• Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.

• Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.

• Experience with SQL, data visualization tools, and cloud-based analytics platforms (Snowflake, Databricks, Redshift, BigQuery).

• Experience implementing production business intelligence solutions.

• Fluent in Spanish, with the ability to conduct business-level conversations with customers.

• ETL experience.

• Startup experience.

Additional Job details

The base salary range for this position is $132k - $165k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a