Sales Development Representative

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

We’re looking for a driven, high-energy Sales Development Representative to help fuel our growth through strategic outbound prospecting. This role is ideal for someone who thrives in a fast-paced environment, enjoys creating opportunities from the ground up, and is motivated by turning cold prospects into meaningful sales conversations.

As an SDR, you’ll be on the front lines of our go-to-market organization, identifying high-potential accounts, researching key stakeholders, and executing thoughtful outbound outreach across phone, email, LinkedIn, and other channels. You’ll be responsible for breaking into target accounts, generating qualified meetings, and building the early-stage pipeline that drives our sales organization forward.

This is a great opportunity for someone who wants to sharpen their prospecting and sales skills, learn how to sell into complex organizations, and build a strong foundation for a career in B2B sales. The ideal candidate is persistent, curious, coachable, and comfortable with the high level of activity and experimentation required to succeed in outbound.

• Drive high-quality outbound pipeline by securing and qualifying meetings with prospective clients through cold calling, email outreach, and social selling across target accounts and verticals.

• Research, map, and deeply understand prospective accounts to identify whitespace, uncover buying triggers, and craft tailored outreach strategies for enterprise prospects within your territory.

• Build strong relationships with new and existing prospects, uncover business needs, and effectively align them with our product capabilities to create net-new opportunities.

• Address product and capability questions during early sales conversations and guide prospects through the qualification process.

• Consistently achieve and aim to exceed weekly, monthly, and quarterly pipeline metrics, including qualified meetings, new contacts, and opportunity creation.

• Partner closely with Account Executives to collaborate on strategies that drive value, accelerate deal cycles, and influence account penetration.

• Own and manage your SDR pipeline, ensuring qualified prospects seamlessly move into discovery and demo stages.

• Actively participate in weekly strategy and training sessions to strengthen product knowledge, messaging, and sales acumen.

• Leverage the full sales tech stack (LinkedIn Sales Navigator, Salesforce, Clay, ZoomInfo, Outreach, Nooks, etc.) to optimise targeting, productivity, and conversion.

• Maintain rigorous CRM hygiene, ensuring accurate forecasting, activity tracking, and data integrity in Salesforce.

What