Switch Operations Specialist

Join our Team 
 At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.   About this opportunity: The Automated Operations team at Ericsson is responsible for coordinating, supporting, managing, and executing first-level proactive and reactive maintenance activities. The goal is to ensure that services delivered to customers remain continuously available and meet agreed Service Level Agreement (SLA) performance targets. We are looking for a motivated and detail-oriented professional to join our team in Canada and contribute to network operations, incident management, and automation initiatives. This is an experienced individual contributor role.

Monitor resource and service performance to ensure optimal network health Assess and analyze customer complaint trends to identify patterns and areas for improvement Resolve first-level incidents in a timely and effective manner and escalate security incidents to the appropriate teams Track, manage, and follow up on incident resolution; initiate problem management for recurring issues Support field maintenance and corrective maintenance execution Manage logical access control for change request execution and major/critical incidents Support emergency call tracing and handle right-of-way requests at the first level Execute first-level preventive and security preventive maintenance; support change execution and shift planning Monitor customer experience based on defined use cases and assess end-user Quality of Service (QoS) performance Provide 24/7 surveillance of automation systems, proactively anticipate disruptions, and support escalation processes Contribute new ideas and extend reusable automation flows within the Federated Automation Framework to address routine operational needs and new use cases   The skills you bring: Degree in Engineering  preferably in Electronics, Computer Science, Telecommunications, or a related field or equivalent practical experience; Telecom/IP certification is an asset Minimum 4 years of experience in the telecommunications industry Experience managing operations and configuration management within a customer service delivery or telecom operator environment Solid knowledge of network implementation and integration of multivendor telecom products and solutions Familiarity with KPI formulas, KPI degradation analysis, and KPI troubleshooting Experience interpreting quality indicators to identify weaknesses and implement corrective actions Strong communication skills — able to explain detailed and complex information clearly within a team Analytical approach to problem-solving with a results-focused mindset Demonstrated behaviors of collaboration, critical thinking, dependability, and delivering results Familiarity with ITIL/ITSM frameworks, network monitoring tools, and automation concepts is an advantage Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.   What happens once you apply? Click Here  to find all you need to know about what our typical hiring process looks like.   Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity employer,  learn more.   If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.