Senior Digital Product Manager

Position Overview At Exact Sciences, we are cancer fighters. We are united by our mission to change lives by providing earlier, smarter answers. Through advances in cancer detection and treatment guidance, we will help eradicate the disease and the suffering it causes. The Product Manager partners closely with assigned product and business teams to define solutions aligned with customer needs and business objectives. This role is responsible for defining the product roadmap and driving end-to-end delivery for a product area or user journey. Working collaboratively with business stakeholders, development teams, design and other cross-functional partners, the Product Manager facilitates roadmap execution, and advances product development for a defined set of digital solutions or customer experiences. This position leads business requirement gathering, analyzes the problem space to define user stories, acceptance criteria, and ultimately verifies the work generated by the development teams meets the stakeholders’ requirements. The Product Manager supports product teams by contributing to projects of medium complexity and ensures business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. The Product Manager enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with business stakeholders across the organization to bring new initiatives to life – for example: lab, compliance, logistics, and beyond. The individual will possess strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority. Essential Duties Include, but are not limited to, the following: Demonstrate complete knowledge, skills, and understanding of practices for complex programs and initiatives exhibiting creativity and substantial understanding of specialized techniques, processes, and procedures. Engage as a key voice of the customer for stakeholders for one or more product areas to ensure their needs are heard and that delivery teams are getting the support needed. Translate user and business needs into high-level requirements for work assignments of medium complexity, by utilizing a structured process for gathering, analyzing, documenting, and managing change to assess and recommend solutions based on cost vs. benefit analysis and parallels to overall business strategy. Define acceptance criteria for product features of medium complexity and ensure they are understood by the delivery team. Contribute to service design deliverables (e.g., journey maps, service blueprints, user flows) in partnership with the Experience Design team to ensure cross-touchpoint coherence for the Healthcare Professionals (HCP) experience. Act as the voice of the HCP for one or more digital touchpoints within an assigned customer journey, ensuring HCP needs are reflected in product decisions and surfaced to delivery teams. Define and prioritize features for an assigned portion of an HCP digital journey, balancing user value, business impact, and technical feasibility. Support launch readiness, including go-to-market collaboration with Marketing, Customer Care, and Commercial teams to ensure HCPs can adopt and use the product successfully. Track product performance after implementation to ensure efficiency of operations and proactively provide continuous improvement recommendations. Define key performance indicators (KPIs) and metrics to measure product success. Monitor product performance, analyze data, and make data-driven decisions to improve product outcomes. Partner with UX Research and Design to plan and synthesize usability testing, user interviews, and concept validation, ensuring HCP feedback is incorporated into product decisions. Create and maintain the product roadmap for area of responsibility that outlines the development and release