Station Process Excellence Mgr, Process Excellence

Want to directly shape how Amazon delivers to customers? The Process Excellence team is looking for a Process Improvement Specialist II to strengthen Standard Work adherence across our delivery operations. In this role, you will audit existing processes, design practical improvements, and partner with operations leaders to make sure every workflow runs safely and efficiently. Your work will have a direct impact on the consistency and quality of our last-mile delivery network, and you will see the results of your improvements play out on the ground every day. Key job responsibilities - Audit and analyze operational workflows against Standard Work requirements, using lean principles and data analysis to identify gaps and recommend targeted improvements. - Design and implement short-term process solutions, clearly communicating requirements and negotiating priorities with operations leaders and partner teams. - Manage process improvement projects from concept through execution, tracking progress against key metrics and mitigating delivery risks. - Partner with cross-functional stakeholders to assess change readiness, develop change management strategies, and support teams through transitions to updated procedures. - Evaluate opportunities to integrate automation and generative artificial intelligence tools into workflows, applying responsible practices to improve productivity and quality. A day in the life You start your day reviewing Standard Work adherence metrics for your delivery station and flagging areas that need attention. From there, you might lead a working session with an operations manager to walk a process on the floor, then draft a revised standard operating procedure based on what you observed. Later, you present your findings to leadership, gather input from associates, and refine your approach based on real-world feedback. Safety stays top of mind as you evaluate every change.

The Process Excellence team acts as the guardrail for Standard Work adherence in Amazon's delivery operations. We are a cross-functional group that partners closely with Operations as our primary customer while collaborating with supporting teams across the network. We value practical problem-solving, open collaboration, and a shared commitment to getting the details right. If you want to see your improvements put into practice and make a measurable difference in how we deliver, this is the team for you.