Customer Service Associate with English (F/M/D)

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Customer Service Associate with English (F/M/D)

10/23/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

To provide customer service interface between the customer and TE Energy. To serve allocated customer accounts to deliver excellent customer experience. To maximize customer satisfaction and provide an interface between field sales and customers. To build and maintain relationships with internal support functions and external customers. Your main tasks:

Customer Relationship & Satisfaction  • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries  • Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required  • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process / Execution  • Manage escalations for your customers.  • Review quote and order requirements, blocks management, monitor critical shipments  • Follow up on quotes and quality issues Manage Interfaces & Build Service Culture  • Act as voice of the Customer for internal support departments  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes  • Take ownership for actions and follow through on tasks until resolved Your ideal profile:

Experience in Customer Service desired Fluency English Knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage Good time management and ability to prioritize tasks A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries Multitasking out of the box thinker with a positive attitude, able to listen and being patient Problem solving skills as well as negotiating skills are necessary to succeed Success-oriented, open-minded, organized, resilient even in stressful situations Ability to work on a hybrid model (office is located in Kraków)

ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions