Full Stack Engineer

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. As part of Mondelēz International Digital Services, you have leadership responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR etc. You are part of a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence. How you will contribute You will work with others to ensure that processes are understood and that changes are effectively implemented. To excel in this role, you will keep a close track on actions and issues and ensure they are resolved on a timely basis. In addition, you will be responsible for ensuring that services are provided and measured, including vendor management, contract management and service level agreements, offer suggestions to other stakeholders to enhance the experience strategy, ensure value delivery using performance metrics and analysis, and work with others to achieve operational excellence and continuous improvement to ensure customer-focused delivery of services.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Working in a project-driven organization Managing multiple and diverse stakeholders Your specific discipline (in-depth) Change management and governance processes Influencing and communicating with others Presentation skills Compliance and controls (experience in audits or part of programs where compliance is important) Working effectively in a constantly changing environment and using initiative and personal resourcefulness Job Profile Summary As part of Mondelēz Digital Services, you will play a key techno-functional role within the Customer Care product team, shaping customer care capabilities across process, technology, data, and service operations. Customer Care is focused on improving how we serve customers, reducing friction, and strengthening execution against customer and business priorities across the OTC chain, including exception management across order management, fulfilment, delivery, invoicing, query management, and cross-functional coordination. You will translate customer care needs into scalable product capabilities, workflows, functional requirements, data requirements, and integration designs. This role requires strong hands-on SAP design experience to enable the customer care solution, including the underlying OTC processes, data structures, integrations, and system dependencies, even where the end solution is delivered through platforms beyond SAP. It requires a combination of technical depth, techno-functional design capability, and strategic thinking to shape scalable product solutions and support large-scale transformation across process and technology in complex global environments. Roles & responsibilities Shape the evolution of the Customer Care product across OTC to improve service effectiveness, reduce friction, and strengthen execution Translate business needs and operational pain points into scalable product capabilities, process requirements, data needs, and technology design inputs Define how the product should enable better customer interaction, workflow management, visibility, collaboration, and exception handling across the OTC chain Ensure product design is grounded in the realities of OTC processes, related functional systems like SAP, relevant data, and cross-functional dependencies Partner with business, product, architecture, integration, data, and delivery teams to turn requirements into fit-for-purpose solutions Help shape the product roadmap by balancing strategic priorities, operational value, standardization opportunities, and technical feasibility. Drive continuous improvement through stronger use of process insight, data, analytics, and digital capabilities,