Coordinator, Financial Counseling

About Navista We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence. What Financial Assistance Counseling (RCM) contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Financial assistance counselors guide patients through their healthcare financial obligations.     The  Coordinator, Financial Counseling  is responsible for supporting patients and providers by ensuring accurate  financial clearance, patient education, and identification of financial risk  prior to services being rendered.  This role plays a critical part in the  Revenue Cycle  by improving reimbursement outcomes, minimizing financial risk, and enhancing the patient experience through proactive and transparent financial communication.  About Navista   We believe in the power of community oncology to support patients throughout their cancer journey. As an oncology practice alliance with more than 100 providers across 50 sites, Navista delivers the operational and clinical support practices that need to grow—while preserving their independence.

Financial Counseling & Patient Support   Review daily schedules to identify patients requiring financial clearance.  Educate patients on expected financial responsibility, including:  Deductibles  Copayments  Coinsurance  Out-of-pocket maximums  Provide clear, compassionate communication regarding treatment costs and payment expectations prior to TOS.   Assist patients in understanding their financial obligations prior to services.  Financial Risk Identification   Evaluate potential financial risks associated with scheduled services, including:  Coverage limitations  Medical necessity concerns  Frequency limitations  Out of Network Benefits and coverages   Proactively identify accounts that may result in patient balance or denied claims.  Escalate high-risk accounts to leadership or appropriate teams for review.  Denials Prevention & Support   Collaborate with clinical and administrative teams to reduce the risk of claim denials.  Support resolution of pre-service financial issues that may impact reimbursement.  Assist in identifying trends related to financial risk and patient responsibility.  ocumentation & Compliance   Maintain accurate documentation of all financial discussions with patients.  Ensure all notes are clear, complete, and compliant with organizational standards.  Protect patient confidentiality in accordance with HIPAA standards.  Collaboration & Communication   Work closely with clinical and administrative teams to ensure alignment on patient financial readiness.  Communicate effectively with internal teams to support accurate and timely revenue cycle processes.  Provide exceptional customer service with empathy, professionalism, and respect.  Operational Excellence   Manage multiple tasks efficiently in a fast-paced environment.  Demonstrate strong attention to detail and problem-solving skills.  Maintain consistent attendance, punctuality, and teamwork.  Support additional duties and projects as they are assigned.

Minimum of 4 years of experience in a healthcare business office or revenue cycle role preferred Strong knowledge of insurance and benefits and patient Financial Assistance Programs  Strong understanding of oncology treatment pathways  Familiarity with high-cost oncology drugs, infusion services and specialty pharmacy billing preferred Working knowledge of diagnosis driven financial impact (metastatic vs early stage treatment cost difference) preferred Experience with billing systems and interpreting EOBs  Proficiency in Microsoft