Director, Product Solutions - Life Sciences

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview The Director of Product Liaison for Agentforce Life Sciences (AFLS) is dedicated to elevating the success of our customer software implementations. In this role, you will bridge the gap between product engineering and field execution, implementing best practices and tools that accelerate deployments while ensuring top-tier quality. Acting as the primary connection point among Salesforce Professional Services, SI Partners, customers, and our internal Product teams, you will leverage your deep technical and industry expertise to drive innovation and streamline complex integrations.

Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations (e.g., from Veeva Vault to Agentforce Life Sciences). Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations. Evaluate and continuously refine implementation tools based on direct feedback from field deployments. Scale Product and Industry Expertise Create reusable implementation assets, reference architectures, and training modules to build capability across our internal teams and SI Partner ecosystem. Serve as the primary subject matter expert, fostering collaboration between product engineering, field consultants, and customer implementation teams. Develop and deliver targeted technical enablement workshops and field guides to continuously upskill global teams. Facilitate Solution Design and Technical Discovery Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases. Partner closely with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs. Publish solution blueprints and configuration best practices for recurring workflows to minimize the need for custom development. Deliver Measurable Impact Consistently develop and deploy implementation accelerators and process improvements that measurably reduce time-to-value for customers. Lead regular internal and external enablement sessions to drive adoption of best practices. Drive continuous improvement in global Solution Design implementation assessment scores and support overall growth goals for the Life Sciences portfolio.

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience. 10+ years of software implementation and integration experience within the Life Sciences industry. Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions. Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.

Applied experience using leading AI platforms (e.g., Claude, ChatGPT, Cursor) to develop software implementation tools, scripts, or operational accelerators. Experience managing, collaborating with, or leading offshore software development teams. Strong familiarity with the