Principal Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

About Veza Veza is the identity security platform for human, non-human, and AI agent access. Customers use it to see who and what has access to what, govern it, and remediate risk across cloud, SaaS, and on-prem systems. Agent security is the inflection point. Static access reviews can't keep up with autonomous agents acting at machine speed. Security is shifting to continuous, real-time control: just-in-time access for agents, automated remediation of policy violations, and real-time governance of agent actions as they happen—replacing standing privileges and periodic reviews. Veza is in transition, growing quickly as part of ServiceNow's Security & Risk organization. The Chief Architect will shape how the platform scales to meet this new category.

Own the end-to-end architecture of the Veza platform , including the access graph, ingestion pipeline, authorization and policy engine, and the services built on them. Lead the evolution toward a graph-native data model (Neo4j or equivalent) that scales to billions of relationships and complex permission hierarchies. Set the standards every team builds to. Lead the next-generation data architecture. Evolve the core graph and storage model for order-of-magnitude growth in customers, entities, and relationships, with a clear migration path from today's system and no customer disruption. Define the architecture for non-human identity and AI agent security. Make Veza the system of record for what agents can access, and design for governance, guardrails, and auditability. Set the AI architecture for Veza's own agents and features : agentic patterns, evaluation, observability, cost and capacity planning, and a multi-vendor LLM strategy that avoids lock-in. Modernize the integrations framework. Veza has 300+ integrations, and they drive a disproportionate share of support load. Establish a scalable, testable, self-service framework that raises reliability and cuts onboarding time. Architect how Veza fits into ServiceNow. Veza is not built on the ServiceNow platform. Define the integration model, shared identity and data contracts, and UI surfacing patterns that deliver a unified customer experience without forcing a rewrite. Drive deployment flexibility : multi-region SaaS, data residency, regulated-industry requirements (e.g., EU financial regulation such as DORA), and federal-grade deployment, including the compliance and operational constraints each brings. Govern architecture across teams. Run architecture reviews, manage tech debt and the security backlog, and make clear, documented build-vs-buy and sequencing decisions. Raise the bar on engineering practice , including heavy use of AI coding agents, automated testing coverage, defect escape reduction, and operational excellence with SRE. Represent Veza's architecture to executives, customers, partners, and ServiceNow architecture and security leadership. Mentor architects and senior engineers and build the next layer of technical leadership.

What you bring Core 15+ years in software engineering, with 5+ years as a staff/principal/chief architect, or equivalent, over a large multi-team platform. Deep