Technical Program Manager - CTJ - Poly

Do you have a passion for launching innovative customer experiences and working with some of Microsoft’s most critical customers? Microsoft’s Specialized Clouds (MSC) organization works with teams across the company to drive the adoption of Microsoft Azure and Office at all classification levels (Unclassified, Secret, Top Secret). Within MSC, the Sponsor & Program Engagement team defines, operationalizes, and remediates business systems and processes. This puts us in a unique position to orchestrate end-to-end customer experiences, work with partners across Microsoft (Commerce Engineering, Microsoft Federal subsidiary, Finance, SAP, and product teams), and deliver business impact. We are looking for a Technical Program Manager (TPM) to engage with cross-functional and multi-site teams to deliver new business systems capabilities that support Microsoft’s US Sovereign clouds and our US Government customers. The ideal candidate should be self-directed, tenacious, have a strong service and business operations mindset, and focus on delivering impact with a growth hacking mindset, finding ways to think out of the box when faced with seemingly insurmountable challenges. They should be able to dissect business problems, formulate precise questions, and map those questions into features/capabilities needed. The candidate should be able to work independently in a fast-paced, rapidly evolving, environment with fast delivery time and rapid iteration. Keys to success include strong motivation to dive deep into the data to uncover root causes and solve problems independently, combined with the ability to communicate effectively and concisely to all audiences. Our team operates on a hybrid work schedule and the successful candidate is expected to be hands on keyboard in secure work areas that support Microsoft’s US Sovereign Clouds. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  Responsibilities • With minimal supervision, help deliver on roadmap for features. • Partner with the Field and customers to understand the day-in-life and envision end-to-end customer experiences for onboarding, provisioning Azure accounts, deploying bespoke capabilities, and managing their costs. • Coordinate cross-team initiatives including scoping, requirement gathering, technical design, implementation, and launch phases. • Identify opportunities and gaps across product/service feature areas, then collaborate with other teams to shape solution options. • Ability to prototype proposed solutions (in partnership with others), articulate their value proposition and secure buy-in. • Be a technical problem solver on the team, identifying innovative solutions to project roadblocks. • Define success criteria while collaborating with others to implement features for cross-functional projects. Coordinate and ensure alignment across teams. • Drive continuous improvements by validating use cases. Contribute to customer support and participate in direct customer engagements. • Reduce cross-organizational exposure to failure modes (e.g., requirements not sufficiently understood/documented, ineffective cross-team collaboration, inadequate system design, insufficient testing/gaps, etc.) • Create and operationalize processes that incorporate new capabilities. • Document feature releases in playbooks as well as develop Troubleshooting Guides (TSG). • Communicate weekly status reports with key metrics.

Required Qualifications: • Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.  •