Support Engineer 1

Technical Solution Analyst-1 Oracle Cerner is elated to hire you for the role of Technical Solutions Analyst I, as a Technical Solutions Analyst I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields. You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals.