Per Diem Associate Patient Care Coordinator

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS Explore opportunities with Optum , in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together . Pewaukee Campus, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Per Diem Associate Patient Care Coordinator to join our team. The Per Diem Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Supports patient care delivery in. This position covers the emergency department, admitting, switchboard, and information desk areas, in a variety of shifts. This position is per diem. Employees are required to have flexibility to work 2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year. Location: 725 American Ave Waukesha, WI 53188 Primary Responsibilities: Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed Provides wayfinding instructions and assists with hospital information as requested Coordinates patient admission needs, bed assignments, and tracking boards where applicable Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed May perform other duties upon request You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

High School Diploma/GED 1+ years of customer service experience in an office setting or professional work environment Basic level of proficiency in Microsoft Office Products Ability to work within 1st and 2nd shift as needed, and minimum 1 weekend per month and 2 holidays per year Must be 18 years of age OR older Preferred Qualifications: Experience in a medical office or hospital admitting/registration office Experience with electronic medical records system Knowledge of medical terminology Soft Skills: Strong communication and customer service skills both in person and via phone Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with others **PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for