Benefits Analyst

Aon is looking for a Benefit Analyst! In this role, you will adjudicate benefits for various client debt cancellation programs which include coverages such as involuntary unemployment, disability, loss of life, etc. Each client’s programs are adjudicated based on terms and conditions and standard operating procedures. There are production and quality expectations based on client contractual requirements. This is a Hybrid (3 days in office) schedule, located in the Alpharetta, GA office. As part of the role, to assist in facilitating the benefit process, the Benefit Analysts will also handle incoming and outgoing phone calls to/from customers and third parties. This will require the Benefit Analyst to listen to customers, address all questions or complaints, and provide an accurate response. To be successful, you should be customer-focused, detail-oriented, and efficient. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What your day will look like: Process benefit related transactions in a timely and accurate manner Review and analyze what documentation is needed to process a benefit Review daily follow-up status reports and prioritize and manage daily inventory to meet contractual service levels Manage inbound calls in a timely manner Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives Engage in active listening with the customer, confirming or clarifying information and diffuse situations as needed Ability to maneuver through various systems while engaging with the customer Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service Skills and experience that will lead to success: At least 1 year industry-specific experience in debt cancellation/benefits area or like industry Customer service experience and strong communication and listening skills Ability to multi-task and manage time effectively Writes clearly, concisely, and effectively Strong analytical and problem-solving skills and maintain quality focus Committed to providing superior customer service Ability to work independently and work well with others in a team environment Proficient in Microsoft Office Suites Education: Bachelors degree or equivalent years of industry experience How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the