Manager, Seller Experience

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Seller Experience to join our Clients and Markets organization.

• Define and champion the product vision, roadmap, and requirements for the seller experience within the revenue ecosystem; act as the primary business interface between sales professionals, executive leaders, and technical engineering teams to prioritize the product backlog, author detailed user stories, and drive Agile delivery

• Analyze the end-to-end seller responsibilities to identify friction points, workflow inefficiencies, and opportunities for enablement; design intuitive, technology-enabled processes that minimize administrative burdens, enhance pipeline management, and streamline sales execution

• Orchestrate the integration of the CRM platform with the broader sales and marketing technology stack, including enterprise data platforms (Databricks) and marketing automation platforms; ensure sellers have seamless, real-time access to predictive analytics, buyer intent signals, and marketing campaign engagement

• Drive the adoption of advanced capabilities, including generative AI assistants, automated contact intelligence, predictive forecasting, and interactive seller dashboards; continually evaluate, shape, and pilot emerging technologies to keep our organization at the forefront of sales execution innovation

• Develop and lead change management, communication, and training strategies to ensure high adoption of new sales capabilities; establish performance metrics and KPIs to measure system utilization, data quality, and the direct impact of technology initiatives on seller productivity

• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

• Minimum seven years of recent experience in product management, sales operations, or sales technology enablement, preferably within a complex B2B or professional services environment

• Bachelor's degree from an accredited college/university in business administration, information technology, marketing, or a related field required; master's degree is a plus

• Proven track record of acting as a product owner in an Agile/Scrum framework, managing backlogs, writing user stories, and leading cross-functional squads; deep understanding of the seller mindset, sales methodologies, pipeline dynamics, and account-based sales strategy

• Strong capability to translate qualitative seller feedback and operational friction into structured technical roadmaps and functional requirements

• Extensive experience with enterprise CRM platforms (Salesforce CRM environment preferred) and understanding of custom object architecture, security settings, and layout design; strong working knowledge of the broader sales and data ecosystem, including data lakes/platforms (for example Databricks), marketing automation (for example Salesforce Marketing Cloud), and sales intelligence tools (for example ZoomInfo, DemandBase, IntroHive, LinkedIn Sales Navigator)

• Familiarity with AI-driven sales enablement tools, predictive forecasting models, and enterprise data visualization platforms; Certified Scrum