Technical Support Engineer – Mist Assurance

Technical Support Engineer – Mist Assurance This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

At HPE, We Advance the Way People Live and Work Hewlett Packard Enterprise is a global edge-to-cloud company built to transform businesses. We help customers connect, protect, analyse, and act on their data and applications wherever they live, from edge to cloud. Join us in shaping the future of connectivity. Our  HPE Networking team  combines AI-driven insights, cloud innovation, and next-generation wired and wireless technologies to deliver exceptional experiences for enterprises worldwide. If you’re passionate about solving complex problems, collaborating with world-class engineers, and redefining networking, this is your opportunity.  Ready to change the world together? Why You’ll Love HPE Innovation at Core:  Work on technologies like Multi-Cloud, Automation, IoT, AI/ML, and 5G—the backbone of digital transformation. Inclusive Culture:  We value trust, bold ideas, and continuous learning. Diversity and inclusion are at the heart of everything we do. Impactful Work:  Every solution you deliver helps global enterprises stay connected, secure, and ready for the future. What’s In It For You? Career Growth:  Collaborate with product engineering teams and gain exposure to cutting-edge technologies. Continuous Learning:  Deep dive into advanced networking, cloud solutions, and automation tools.

Development:  From troubleshooting complex networks to scripting and automation, you’ll sharpen both technical and soft skills.

Triage and resolve customer-reported issues with a focus on delivering a positive customer experience. Follow standard troubleshooting steps and predefined action plans to diagnose and resolve common issues. Meet defined SLAs for response time, resolution time, and quality of customer communication. Reproduce basic customer issues in test environments (using guided procedures) when required. Analyse logs and system outputs to identify known issues and escalate appropriately when needed. Collaborate with senior team members for complex issue resolution and knowledge sharing. Maintain and update knowledge base articles and documentation to support faster issue resolution and team efficiency. Demonstrate the ability to handle multiple tickets, prioritize tasks, and work independently with minimal supervision. What You need to bring: Must-Have Skills: ·  Strong verbal and written communication skills with the ability to interact effectively with customers and team members.  ·  Basic troubleshooting skills to identify and resolve common network-related issues following standard procedures.  ·  Foundational understanding of:  Networking concepts and switching basics (VLANs, STP, LACP, basic multicast concepts) Core IP protocols (ARP, ICMP, TCP/UDP, DNS, DHCP) Basic authentication concepts (802.1X, EAP basics) Wireless fundamentals (802.11 standards, basic NAC concepts, PoE awareness) Introductory routing knowledge (BGP and OSPF fundamentals) ·  Willingness to learn and adapt, with a proactive approach to developing technical skills. Good-to-Have Skills: Experience with Cloud