Sr Manager, Site Reliability Engineering

Job Title Senior Manager, Site Reliability Engineering (SRE) Intro: At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

We are seeking a Senior Manager, Site Reliability Engineering to lead the strategy, execution, and continuous evolution of reliability practices for mission-critical payment and financial technology platforms. In this role, you will combine deep technical expertise with people leadership, guiding high-performing SRE teams while driving operational excellence, platform resilience, and engineering effectiveness. You will partner with senior technology leaders to establish reliability goals, influence architecture decisions, and ensure highly available, secure, and scalable services. Success in this role is measured through improved platform reliability, reduced operational risk, accelerated delivery, and the development of strong engineering talent.

Lead and develop a team of Site Reliability Engineers, fostering engineering excellence, accountability, and continuous learning. Define and execute the reliability vision, roadmap, and operating model across critical payment and transaction platforms. Own service reliability outcomes, ensuring compliance with SLAs, SLOs, availability targets, and regulatory requirements. Drive reliability architecture standards across cloud infrastructure, applications, platforms, and distributed systems. Establish scalable observability capabilities utilizing metrics, logging, tracing, alerting, and service health monitoring. Lead major incident management activities and executive communications during critical production events. Drive root-cause analysis, corrective action planning, and systemic reliability improvements across engineering organizations. Partner with engineering, product, platform, security, and operations leaders to influence technology strategy and platform modernization. Champion automation, self-healing capabilities, and platform engineering initiatives that reduce operational toil and risk. Oversee capacity planning, resilience testing, disaster recovery readiness, and operational risk management programs. Establish performance metrics, engineering KPIs, and reporting mechanisms that measure reliability and operational effectiveness. Mentor senior engineers, technical leads, and managers while building leadership succession and organizational capability.

Demonstrated experience leading Site Reliability Engineering, Production Engineering, Platform Engineering, or Infrastructure Engineering teams. Deep expertise designing, building, and operating large-scale distributed systems in production environments. Strong leadership experience managing technical teams, setting priorities, driving execution, and developing engineering talent. Expertise in observability and reliability engineering practices including SLIs, SLOs, error budgets, alerting, and incident management. Strong experience with cloud platforms such as AWS, Azure, or GCP and cloud-native architecture patterns. Experience implementing infrastructure-as-code, automation, and platform engineering solutions at enterprise scale. Proven success operating mission-critical systems within Payments, FinTech, Banking, or highly regulated industries. Strong knowledge of Linux, Windows, enterprise platforms, databases, networking, and complex systems troubleshooting. Experience influencing senior stakeholders and driving cross-functional alignment across multiple teams and business units. Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent practical experience.

Experience leading global or