Sr. Privacy Specialist, Amazon Customer Service

We are seeking a Privacy Specialist to own the lifecycle of complex, cross-functional privacy programs within Customer Service Trust & Compliance (CSTC). You will define privacy strategy, design long-term solutions, and drive risk reduction across Customer Service data processing activities. Operating where strategy and business problems may not be well defined, you will partner with Legal, product owning teams and privacy adjacent teams to influence roadmap priorities, deliver privacy improvements quantified with metrics, and develop unified approaches that strengthen customer trust at an organisational level. Key job responsibilities - Own the lifecycle of complex, cross-functional privacy programs, including Records of Processing and Privacy Impact Assessments, from strategy definition through execution and continuous improvement. - Define program objectives and drive privacy improvements quantified with metrics, contributing to business review narratives and organisational goals. - Assess privacy implications across products, services, and data flows; identify high-risk processing and drive appropriate risk mitigation aligned to regulatory tolerance levels. - Partner with Legal and product owning teams to negotiate obligations, drive crisp decisions, and represent privacy programs to directors and VPs. - Operationalise regulatory and legal requirements into program controls; oversee rollout, testing, and measurement of effectiveness across CS systems. - Streamline and eliminate excess processes and controls; create predictable paths and drive automation that reduces manual work and unblocks innovation. - Manage vendor and third-party privacy governance, contributing to privacy-related policies, contracts, and data transfer agreements.

The Customer Service Trust & Compliance (CSTC) team is the compliance backbone of Customer Service, operating at the intersection of regulatory obligation, customer trust, and Amazon's innovation agenda. Organised across four pillars — Regulatory Intelligence, Governance, Enablement, and Verification — we translate complex regulatory requirements into actionable, builder-friendly frameworks across privacy, AI governance, accessibility, and consumer rights. Our vision is to shift from reactive remediation to preventive assurance: embedding compliance at the design stage of every product, policy, and process to enable innovation at speed while meeting regulatory obligations.