Field Service Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Technical Field Service Job Category: Business Enablement/Support All Job Posting Locations: Pomezia, Roma, Italy Job Description: DePuy Synthes is recruiting for a(n) Field Service Engineer , located in Pratica di Mare, Roma, Italy. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

The Field Service Engineer plays a critical role in supporting advanced digital and robotic‑assisted orthopedic technologies in clinical and customer environments. This position is responsible for the installation, maintenance, troubleshooting, and optimization of Capital systems, ensuring safe, reliable, and compliant operation. The role has direct impact on customer satisfaction, surgical efficiency, and patient outcomes, working closely with surgeons, clinical teams, and commercial partners in the field.

Install, commission, maintain, and service Capital Systems and enabling technologies at customer sites in accordance with company standards and regulatory requirements. Diagnose and resolve technical, hardware, and software issues in the field, ensuring timely system uptime and customer support. Provide on‑site technical support during surgical cases and clinical use as required, ensuring safe and effective system operation. Perform preventive maintenance, system upgrades, and functional testing to ensure optimal performance and compliance. Document service activities, technical issues, and corrective actions accurately within designated service management systems. Collaborate with Commercial, Clinical, and Technical teams to support product launches, customer training, and continuous improvement initiatives. Support investigations and escalation of complex technical issues, contributing to root‑cause analysis and long‑term corrective actions. Comply with all quality system requirements, health and safety standards, and Johnson & Johnson Credo values in all interactions.

Education Bachelor’s degree required in Engineering (Biomedical, Electrical, Mechanical, Mechatronics, or related technical discipline). Advanced technical training or certifications preferred. Experience and Skills Required: 2 years of relevant field service, technical support, or engineering experience, ideally in medical devices, capital systems, or