EHR Systems Specialist - Ancillary Clinical Applications

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. The EHR System Specialist for Ancillary Clinical Applications is responsible for the support, configuration, and optimization of ancillary systems integrated with the core EHR platform, as well as standalone clinical applications used across the healthcare enterprise. This role ensures system reliability and performance by providing end-user support, troubleshooting and resolving system issues, and proactively enhancing application functionality and workflows. The position focuses on delivering efficient, high-quality solutions that meet operational needs while driving continuous improvement in system usability and client satisfaction. We are interested in individuals with solid technical and/or application support experience, preferably with exposure to healthcare systems such as Radiology Information Systems (RIS), Laboratory Information Management Systems (LIMS), Pharmacy systems or other ancillary platforms. While a clinical background (e.g., laboratory, radiology, and pharmacy technicians, or nursing) are not required, it is considered a valuable asset. Solid candidates will be able to demonstrate self-motivation and team collaboration. Given the cross-disciplinary nature of this position, solid communication and problem-solving skills are critical. Our team is committed to cultivating a culture of diversity and inclusion that empowers both our company and our clients - and as our new EHR System Specialist (Ancillary Clinical Applications), you will be an integral part of advancing this mission. Please note: There will be job-related training where there may be an expectation to work adjusted hours, depending on trainer location/availability. Following this, local hours would be standard with a need for some flexibility when working with US clients. Careers with Optum offer flexible work arrangements, and this role operates in a hybrid model, with 3 days based in our Letterkenny office and 2 days remote working from home.

Provide day-to-day support, maintenance, and optimization of clinical applications to ensure system reliability and performance Partner with clinical and operational stakeholders to translate workflow needs into system solutions and enhancements Perform daily maintenance tasks such as triaging incoming requests/incident tickets, user provisioning, and managing error queues Troubleshoot application issues, perform root cause analysis, and implement effective resolutions Design, configure, and enhance application workflows to support clinical operations Maintain system performance, stability, and configuration in alignment with Service Level Agreements (SLAs) Develop and maintain key documentation, including workflows, testing, and configuration process and procedures Ensure end-to-end