Service Delivery Manager

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   About this opportunity:   Job Location: Plano, TX Eric sson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.     Ericsson is seeking a highly motivated and results-driven Service Delivery Manager (SDM) to lead the successful execution of large-scale supply chain and hardware delivery programs across hyperscale customer environments throughout the Americas. This role is accountable for the end-to-end delivery of third-party hardware and associated services through Ericsson’s supply chain and to customer locations, ensuring programs are delivered safely, on time, within budget, and to Ericsson’s high-quality standards.     The ideal candidate will serve as a trusted partner to customers and internal stakeholders, balancing operational excellence, customer satisfaction, financial performance, and continuous improvement. Working in a fast-paced and rapidly evolving environment, the SDM will leverage data, metrics, automation, and strong leadership capabilities to optimize service delivery, drive efficiency, and support the growth of Ericsson’s hyperscale business. The role will rely on Logistics Managers and operational teams for the technical execution of hardware movements while providing overall program leadership, governance, and customer engagement.   What you will do 
 As a Service Delivery Manager, you will play a pivotal role in ensuring world-class delivery performance across a portfolio of hardware logistics and supply chain programs. You will provide strategic oversight, program management, operational leadership, and customer engagement while fostering a culture of accountability, innovation, and continuous improvement.     Key responsibilities include:   • Direct end-to-end service delivery for hardware and logistics programs, ensuring compliance with contractual commitments, SLAs, budgets, and delivery milestones.   • Serve as the primary customer-facing leader, building trusted relationships and leading governance reviews with customers, partners, vendors, and internal stakeholders.   • Partner with Logistics Managers and cross-functional teams to oversee hardware movement, delivery performance, issue resolution, and risk mitigation.   • Manage program financials, including forecasting, budget management, cost controls, and identification of efficiency opportunities.   • Establish, monitor, and continuously improve KPIs, operational metrics, reporting, and governance processes to drive delivery excellence and head off potential risks.   • Lead escalations and coordinate cross-functional teams to resolve operational, logistics, compliance, and service delivery challenges.   • Drive continuous improvement through process optimization, automation, AI-enabled solutions, and operational best practices.   • Lead and influence matrixed teams while supporting resource planning, capability development, and business growth initiatives.   The skills you bring 
 To be successful in this role, you combine deep operational and supply chain expertise with strong leadership, customer management, and strategic problem-solving capabilities. You are comfortable navigating ambiguity, managing multiple priorities, and driving measurable business outcomes in complex environments.     Qualifications and experience include:   • Bachelor’s degree or higher in Business, Supply Chain Management, Engineering, Operations, Logistics, Telecommunications, or a related field.   • Minimum of 10 years of progressive experience in supply chain operations, logistics, service delivery, business operations, and large-scale program management.   • Strong knowledge of hardware logistics, transportation operations, customs requirements, trade