Business Support, Moves

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Title: Moves and Changes (MAC) Coordinator Business unit: Work Dynamics Reporting to: MAC Manager Key stakeholders: Client (Morgan Stanley) Direct reports: Reporting Manager Role summary & Key responsibilities The MAC Coordinator is responsible for planning, coordinating and delivering workplace moves, adds and changes, including restacks and minor refurbishment activities. The role manages each request from initial requirement gathering and cost estimation through execution, system closure and post-move support. Working closely with business-unit administrators, Corporate Services, Property, IT, vendors and regional teams, the coordinator ensures safe, timely, cost-effective delivery and accurate reporting.   MAC and Move Coordinator Coordinate end-to-end delivery of small moves and MAC requests, including planning, approvals, mobilisation, execution, handover and closure. Publish confirmed move dates in the Move Planner at least three days before small moves and four weeks before large moves, subject to approved project timelines. Communicate move arrangements to users and business-unit administrators, including carton distribution, labelling, desk clearance and post-move support. Restacks and Minor Refurbishment Plan and supervise restacks and minor refurbishment works, including weekend execution where required. Arrange logistics and supporting services, including movers, security or police permissions where required, cleaning, painting and vendor access. Supervise vendors during execution, follow up on outstanding items and ensure timely technical and commercial closure. Asset, System and Records Management Coordinate asset movements under the approved Asset Control note process, working with business units and vendors. Create, maintain and close each business-as-usual request in the CIIPS system, ensuring records are complete and accurate. Maintain Move Master Data, business-unit cost allocations, the MAC project pipeline, resource tracking and master pre-move schedules in the shared drive. Process vendor invoices and verify that supporting documentation, approvals and cost allocations are complete. Stakeholder and Vendor Management Maintain effective working relationships with Corporate Services, Facility, IT, BU coordinators, vendors and regional MAC teams. Obtain quotations, coordinate vendor access and escort vendors or movers in occupied areas when required. Respond promptly to user enquiries and miscellaneous workplace requests, escalating risks or delays when necessary. Provide accurate weekly and monthly reporting to the regional MAC team and align local delivery with regional and global processes. Performance objectives Deliver approved MAC activities safely, within agreed scope, schedule and budget. Maintain complete and accurate project, cost, asset and system records, with timely weekly and monthly reporting. Secure required work permits, e-permits, gate passes and applicable compliance approvals before execution. Close technical, commercial and vendor actions within agreed timelines and escalate risks promptly. Provide clear stakeholder communication, effective post-move support and a consistently high level of client satisfaction. Demonstrate teamwork, flexibility and sound judgement, including during weekend execution when required. Key skills End-to-end move, restack and minor works coordination Working knowledge of electrical, HVAC