Lead Unified Comms Engineer - Federal Customer

Lead Unified Comms Engineer - Federal Customer (on-site 5 days per week: TS/SCI Required) The Unified Communications Engineer supports Dell Mission Operations by engineering, sustaining, and improving voice and collaboration capabilities used for day-to-day mission execution. This role is responsible for administration, troubleshooting, integration, and lifecycle support of communications platforms and endpoints in a secure environment. The ideal candidate brings strong UC fundamentals, customer-facing problem solving, and the ability to maintain dependable collaboration services under mission requirements. Key responsibilities · Administer and support voice, telephony, conferencing, or collaboration platforms · Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration · Support implementation, upgrades, and integration of communications solutions · Maintain documentation, diagrams, operating procedures, and support records · Coordinate with network, systems, and field teams on platform dependencies and changes · Support user issues, service requests, and operational continuity activities · Contribute to testing, validation, and service improvement efforts · Help ensure secure, stable, and supportable communications capabilities · Provide reports to relevant stakeholders and participate in leadership level design and engineering decisions Required qualifications · Experience supporting unified communications, VoIP, telephony, or collaboration environments · Strong troubleshooting and customer-support skills · Familiarity with endpoint integration, platform administration, and service support processes · Understanding of network and QoS concepts related to voice and collaboration services · Ability to work onsite in a secure environment · Active TS/SCI and ability to maintain access as required by the program Preferred qualifications · Experience with Cisco UC or similar platforms · Experience with video, AV, conferencing, or call-management environments · Familiarity with SIP, secure voice, or enterprise communications architectures · Experience in government or classified environments · Lead experience guiding standards, design choices, or junior engineers Work environment / program context This role supports communications capabilities that users depend on every day. Lead-level roles will provide technical direction, lead escalations, and maintain ownership of standards.