Sr. AI Engineer

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign has a dedicated Intelligent Automation Center of Excellence (CoE) that delivers enterprise-grade AI and automation solutions using platforms such as AWS, GEAP, UiPath, CREW AI, Microsoft Power Automate, and Azure AI/Document Intelligence. As a Senior Intelligent Automation Engineer, you will be a key contributor in scaling Docusign's enterprise-wide Intelligent Automation capabilities. You will work at the intersection of business, engineering, and AI to design, build, and operate resilient Agentic and automation solutions that drive measurable business outcomes with the mix of development and support work. This position is an individual contributor role reporting to Principal Engineering Manager, Application Engineering.

Partner with cross-functional teams (business stakeholders, product managers, enterprise architects, security) to define automation roadmaps and source use cases Architect end-to-end automation solutions across the software development lifecycle (SDLC), from requirements gathering to coding to deployment and support Review technical designs, estimates, and solution feasibility Provide hands-on coding/ technical support during US PDT hours including month end and quarter ends Maintain and evolve the automation platform roadmap in partnership with business stakeholders and delivery partners Oversee Intelligent Automation platform performance, solution maintenance, and reporting hubs Own design principles, architecture standards, and coding best practices for the AWS, Slack, GEAP, UiPath/Power Automate platform Manage technical infrastructure setup for new capabilities in Agentic and UiPath Platform Set up monitoring and alert mechanisms Ensure compliance with enterprise security, architecture, and governance standards Ensure long-term stability and effectiveness of automation solutions Enforce coding standards, security practices, and compliance requirements Manage multiple priorities in a fast-paced environment seamlessly Manage Quarterly and yearly Internal/External Audit, ITGC, User Access review tasks Explore and integrate hyperautomation technologies including AI/ML, intelligent document processing, and process mining Lead proof-of-concepts for new automation capabilities and platforms Communicate technical findings and solution recommendations effectively using presentations and visualizations Stay ahead of industry trends and continuously upskill through certifications and training Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's or Master's degree in Engineering, Computer Science, or related field Relevant certifications in Agentic platforms (Langraph/Crew AI), Python, AI/ML, or cloud technologies 8+ years of experience in Intelligent Automation technologies, with