Sr. Analyst – Global Expense Management, Finance Shared Services

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Job Title Sr. Analyst – Global Expense Management, Finance Shared Services Department Global Expense Management (GEM) | Finance Shared Services (FSSC) Reports To GEM Senior Manager Location Manila, Philippines Working Hours 3pm to 12mn Manila time JOB SUMMARY This role is responsible for driving the proactive resolution and prevention of operational issues, including but not limited to invoice compliance issues across the end-to-end Accounts Payable process. Serving as the central point of coordination within Accounts Payable, the role partners with Procurement, business stakeholders, and vendors to resolve recurring issues, improve process quality, establish structured exception management, and implement sustainable process improvements that enhance the efficiency, effectiveness and scalability of AP operations across all regions. The ideal candidate combines strong vendor relationship management and negotiation skills with a solid working knowledge of Procure-to-Pay (P2P) processes, international tax registration requirements, and AP compliance standards. They must be comfortable working across EMEA, APAC, and NA time zones and engaging with both external vendors and internal stakeholders at all levels.

1.  Vendor Liaison & Direct Engagement Serve as the primary point of contact between vendors, Procurement, and GEM AP on invoice compliance issues (e.g., missing/invalid PO, incorrect Bill-To name or address, missing VAT/TIN/GST registration details). Contact vendors directly to explain invoice rejection reasons, guide them on Genesys invoicing requirements, and follow through until the issue is resolved. Proactively communicate Genesys invoicing standards to  existing vendors and following any legal entity or address changes, to reduce rejection rates before they occur where opportunities may exist. Maintain the standard information that vendors need to invoice Genesys correctly (correct Bill-To legal entity name, address, VAT/TIN details per jurisdiction) and ensure it is readily available when needed. 2.  Exception Management & Policy Framework Develop and maintain a vendor exception register documenting approved deviations from standard invoicing requirements — including strategic vendors with known system limitations, blanket PO scenarios, and approved workarounds — with rationale, risk assessment, and review cadence. Work with Procurement and GEM leadership to build a practical invoice compliance framework that categorizes vendor issues by type and risk, ensuring each category has a defined handling process and clear ownership. Identify recurring vendor non-compliance patterns and recommend corrective actions or process improvements to reduce repeat rejections. Exercise sound judgment in determining when issues can be resolved independently versus when escalation to Procurement, Tax, Legal, or GEM leadership is required. 3.  Procurement Coordination Coordinate with internal Procurement teams to resolve PO-related discrepancies (missing PO, PO mismatches, blanket PO limitations) before or in parallel with invoice processing — avoiding sequential handoffs that delay payment. Maintain awareness of PO structures and intentional PO opacity to ensure AP handling aligns with procurement intent. Partner with Procurement on PO correction timelines and proactively communicate to AP when a PO fix is in progress, so invoices are not