Associate Renewal Specialist

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Associate Renewal Specialist Location : Pune Working timing : UK shift HackerOne is seeking an enthusiastic and driven individual to join our sales team as an Associate Renewal Specialist. Reporting to the Manager, Customer Success, you will play a crucial role in managing the renewal process for our customer accounts, as well as quoting and general Salesforce support for the Sales teams you are partnered with. The ideal candidate will have a passion for both internal and external customer support and exceeding KPIs.

Join a dynamic and collaborative Revenue organization dedicated to driving success through proven methodologies. As part of the Renewal Specialist Team, you will contribute to our mission of nurturing existing customers and empowering them to run world-class security programs. The Company HackerOne is on a mission to make the internet a safer place. Our innovative SaaS platform connects customers with the world's largest community of ethical security researchers, enabling crowd-sourced security testing. With a rapidly growing market and a roster of esteemed clients, including the U.S. Department of Defense and Starbucks, HackerOne is at the forefront of cybersecurity. Your Journey at HackerOne Collaborate closely with Customer Account Executives, Customer Success Managers and HackerOne partners to align renewal strategies with broader account objectives. Work collaboratively with the Customer Success team to ensure the highest levels of customer satisfaction and retention. Aim to meet and exceed quarterly and annual retention quotas and additional metrics. Cultivate strong negotiation skills with various stakeholders, including business, procurement, and legal contacts. Assist in developing relationships with existing accounts to facilitate timely renewals. Rapidly acquire knowledge of security, vulnerability management, and bug bounty programs. Utilize Salesforce.com for account and opportunity management, forecast management and customer experience tracking. Assist Sales team members with quoting support and day-to-day Salesforce administration. Maintain accurate monthly and quarterly