Facilities Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.  Working Hours:   Working hours/pattern Core service hours of Guest Services are 07.00-18.00. These hours are covered by the team on a shift rota basis, working Monday to Fridays, 40 hours per week.   What your day-to-day will look like:    Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub  Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication  Maintain a strong awareness of business activity communicating all updates with team members  Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly  Liaising with other departments, namely security, facilities, and hospitality services  Ensure Security and Health and Safety procedures are adhered to at all times.  To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey  To host the main reception area energising the space and creating lasting impressions  To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach  Fluency of both internal and external VIPs to constantly recognise and deliver service excellence  Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises  Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately  Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner  Using empowerment for problem resolution whilst enhancing visitor and client experience  Desired or preferred experience and technical skills:    At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline  Self-motivated individual committed to service excellence  Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods  Ability to demonstrate empathy, excellent customer service and practical skills  Required Skills and Experience:    Skilled in guest/client service and confident in striving for excellence  Operational knowledge of all reception services and standard operating procedures  Must have excellent organisational skills and good attention to detail  Must be computer literate including MS office  Ability to use own initiative and takes ownership  Professional and high standard telephone etiquette  Should have an excellent and positive “can do attitude” and a great team player