Global Billing Operations, Associate 2

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and drives process improvements and automation. Basic Purpose of Job: The Billing Associate provides subject matter knowledge and issues and escalation management in the assigned area of client billing and invoice creation. The candidate develops a thorough understanding of State Street’s business practices to effectively perform independent, complex platform configuration, data collection and analysis. Client/Fee schedule is the most important function of GBO and has a direct impact on downstream processes, hence the role needs an eye for detail. Reporting to the Billing Manager, the Associate will be assigned to the Billing COE, working remotely alongside in-market team members to close a multitude of activities associated with client setup and invoice generation and analytics of the assigned business units (BU). Business As Usual (BAU) Activities: Collaborate closely with the onshore team to understand expectations and deliverable timelines and ensure that deliverables of the team are load balanced as compared to team staffing. Develop the team to adopt an owner’s mind set, work independently, and effectively manage timelines. Manage resources to assist with ad-hoc projects and new transactions to support the GBO controller group. Lead the day to day activities of Client Set-up global level engagement to onboard the client and fee schedule on different billing platforms. Provide support to key stakeholders of the team to present analytical results and findings. First point of escalation within the local reporting line for dealing with issues (people/process/technology) and ensuring that compliance requirements are adhered to (e.g. company policies surrounding standard of conduct, information security, employment regulations). May be required to participate in or conduct a wide range of accounting and financial analyses on critical and complex issues which may include variance analysis and accounting transactions. May serve as a subject matter expert on particular Set-up transactions. Coordinate with onshore team treatment for complex transactions. Coaches the team and works with onshore leadership to establish the team member goals and gather feedback for performance appraisals. Participate in or manage function specific projects as needed. Ensure completion of deliverables within the committed timeframe, including assistance with development of deliverable plans and attending deliverable-specific or recurring meetings between the team and the onshore team. Education & Preferred Qualifications Bachelor’s Degree in Finance with an experience minimum of 2 to 4 years working with fee invoices in a global billing function at a large financial services institution. Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out of pocket expense billing, asset management etc. Demonstrated knowledge in improving the fee schedule function across multiple geographies and business areas. Skills required: Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio); advanced levels of Excel (pivot tables, formulas, excel workbook maintenance best practices). Knowledge of billing systems. Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processes. Independent decision-making capabilities, demonstrated thought leadership. Pride of ownership with the ability to deliver