Pan-India Account Lead

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Overview The Pan-India responsible for managing and developing strategic client relationships within JLL's facilities management portfolio for global client. This role focuses on ensuring exceptional service delivery, driving client satisfaction, and identifying growth opportunities within assigned key accounts. The role reports to the APAC Regional Account Director. This position oversees the comprehensive management of an organization's physical infrastructure, ensuring optimal functionality, safety, and efficiency of buildings and facilities. This strategic role combines operational expertise with leadership responsibilities to maintain and enhance the workplace environment while supporting business objectives Key Responsibilities • Develop and implement property management strategies aligned with client objectives • Oversee property operations including maintenance, security, and vendor management • Prepare and manage annual operating budgets and capital expenditure plans • Conduct regular property inspections and implement preventative maintenance programs • Ensure compliance with building codes, regulations, and safety standards • Coordinate projects and property renovations • Prepare detailed property performance reports for clients and senior management • Implement sustainability initiatives to improve energy efficiency and reduce operating costs • Respond to emergency situations and develop contingency plans Detailed Responsibilities Property , Facilities, Operations Management • Develop comprehensive property management plans with clear objectives, strategies, and performance metrics • Daily oversight includes coordinating maintenance activities, managing vendor relationships, and supervising facilities staff. The role involves ensuring compliance with health, safety, and environmental regulations while maintaining high standards for building systems including HVAC, electrical, plumbing, and security systems. • Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. • Conduct weekly property inspections to identify maintenance issues and ensure compliance with quality standards • Managing entire soft services including the cleanliness and hygiene of all areas of office floors , common areas, restrooms, cafeteria, meeting rooms , etc. • Managing and maintaining high standards for various soft services including housekeeping, cleaning, waste management, pest control. reception management, canteen operations, event management , parking etc. • Oversee all maintenance activities, including preventive maintenance programs and emergency repairs • Manage security protocols and systems to ensure tenant and property safety • Coordinate janitorial services and maintain cleanliness standards throughout common areas • Implement seasonal maintenance procedures (Monsoon preparedness etc.) • Ensure all building systems (mechanical, electrical, plumbing, fire/life safety) operate efficiently • Maintain accurate property records including drawings, warranties, permits, and certificates • To establish engineering & operational procedures & roll out the same for site staff • To establish contacts with local authorities for facility related issues and for all statutory related compliance at all times. • To review the maintenance/service