Senior, AP Systems Admin

Be Part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Senior, Asset Protection Systems Admin supports stores, field teams, supply chain, and fraud functions by administering and improving AP tools and technology. This role deploys, enhances, and maintains exception reporting tools, case management systems, work order systems, and other end-user platforms. Through solution development, partner collaboration, and continuous feedback, the Senior, AP Systems Admin helps strengthen AP operations and collaborates closely with Macy’s Technology, Supply Chain, Fraud, and other business partners.

Administer and support Asset Protection technology platforms, including exception reporting, case management, work order management, and related operational systems.

Partner with Asset Protection leadership and business stakeholders to identify system requirements, prioritize enhancements, and develop technology solutions that improve operational performance.

Collaborate with Macy's Technology teams on the design, testing, implementation, and maintenance of AP systems and applications.

Monitor system performance, user adoption, and operational effectiveness to identify opportunities for continuous improvement.

Serve as a subject matter expert for AP technology platforms, providing guidance, troubleshooting, and support to stores, field teams, supply chain partners, and corporate users.

Manage system configurations, user access, workflows, and business rules to ensure platforms meet operational and security requirements.

Support the deployment of new functionality, upgrades, integrations, and technology enhancements across AP applications.

Partner with Fraud, Supply Chain, Stores, and other business teams to understand operational challenges and develop technology-driven solutions.

Analyze user feedback, system data, and operational metrics to identify trends and recommend enhancements that improve efficiency and effectiveness.

Develop and maintain system documentation, process guides, user procedures, and training materials.

Coordinate user acceptance testing and validation efforts for system enhancements and new technology deployments.

Support vendor relationships and third-party technology providers to resolve issues and maximize platform performance.

Assist in developing reporting and system-based solutions that provide actionable information to operational teams.

Ensure compliance with company policies, security standards, and data governance requirements across AP systems.

Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Systems Administration: Experience administering enterprise software platforms, managing configurations, workflows, user access, and system functionality. Technology Solutions: Ability to understand business requirements and translate them into practical system enhancements and technology solutions. Platform Management: Knowledge of enterprise applications, software implementations, integrations, and support processes. Project Coordination: Ability to manage multiple initiatives, coordinate stakeholders, and support technology projects from planning through deployment. Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose issues, identify root