Associate (CCA) - Customer CoE

Description & Requirements

Bain & Company is a global management consulting that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry. In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services. Who you will work with The CoE enhances Bain’s global Customer practice by delivering expertise, speed, and competitive advantage. It co-develops client pitch decks, consulting IP, and Go-to-Market solutions, while delivering projets that help clients unlock value across the full sales value chain and customer journey Our fast-paced, innovative environment emphasizes continuous learning and problem-solving. We offer strong professional development and a global experience, enabling collaboration with experts and clients worldwide.

Summary This role plays a critical role in driving proposal and client development efforts by partnering with Bain’s leadership, Customer practice (Customer experience Transformation), and subject-matter experts. You will lead high-level discussions with senior stakeholders, bringing strong structured problem-solving, clear points of view, and persuasive storytelling to ambiguous or open-ended commercial situations. You will demonstrate comfort navigating complexity, translating loosely defined client needs (at times) into sharp commercial narratives, and delivering outputs that directly align with client objectives. While this role is based out of Mexico, it will frequently collaborate with EMEA and India counterparts. In addition, the role will require to work with a high-performing team responsible for proposal development and commercial acceleration. What you’ll do Support client development and commercial acceleration initiatives Identify and shape account-level growth opportunities by synthesizing industry dynamics, client business models, competitive positioning, and revenue potential Help translate Bain’s Brand, Marketing & Strategy capabilities into differentiated solution approaches for strategic pursuits, including proposals, discussion decks, and RFP/RFI responses Collaborate with BCN Project Leader / Manager to deploy & commercialize Bain’s offering internally and externally Show comfort in driving open-ended client requests, creating point-of-views, and delivering output aligned with client objectives Develop reusable industry perspectives, research syntheses, marquee wins into repeatable success stories and solution assets to support future pursuits and account activation efforts Deliver high-quality zero-defect outputs with strong attention to detail, structured problem solving, and effective work planning in fast-paced commercial initiatives Use your storylining skills to drive conversations with senior stakeholders Assist in operational tasks including leadership updates, business reviews, and maintaining the internal knowledge database Maintain structured repositories of research, client insights, and commercial materials to improve knowledge reuse and team efficiency About you Undergraduate degree (preferably in Engineering, Business,