Manager - Brand 4C

Manager - Brand Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Summary of Role/Profile: The Client Visit Experience (CVx) Architect is responsible for designing and delivering high-impact, immersive client visit experiences that bring Genpact’s Autonomous Enterprise, Agentic Ops, and “On It” culture to life. This role plays a critical part in accelerating growth by influencing deal outcomes, strengthening client relationships, and advancing Genpact’s positioning. The role shapes visit agendas and “show-and-tell” narratives aligned to business outcomes, bringing best-in-class ideas into the global CVx framework. Responsibilities include planning visits per the global playbook, orchestrating cross-functional stakeholders, ensuring adherence to standards and compliance guidelines, monitoring market trends to continuously enhance the experience, and driving process and governance improvements across the global team. This position offers high visibility and frequent interaction with senior leaders and clients, along with an immersive opportunity to build functional and domain expertise.           What is the focus of the function?   We deliver immersive client visit experiences that bring our autonomous enterprise to life - showcasing Agentic ops, innovation, and our ‘On It’ culture, to accelerate growth for Genpact These immersive experiences complement our storytelling, and allow clients to engage with Genpact processes, teams, and facilities in a real and relatable way.   Why does this job exist?   This role exists to deliver high-touch, personalized experiences that are crucial for building and deepening our client relationships. Client visits significantly impact deal decisions, client perception, and relationship growth – and showcasing our best work during these visits is critical. The CVx architect collaborates with various teams to define business objectives for client interactions and designs/executes experiences that meet these goals.   Who are the key relationships for this role? undefined Sales and Operations, including senior leaders (Internal customers) Facilities and IT (Partners) Global Marketing (Partners) Growth Ops (Partners) External vendors – Branding, hospitality, technology, events, etc undefined What are the key initiatives and challenges facing this role in the next six months to one year? Enhance existing best practices framework and Playbook Establish strong connects within multi-functional groups Enhance existing vendor network undefined   Specific Competence (Essential) undefined Proven expertise in designing experiences for large and complex meetings/events/expositions/client showcases Strong project management skills with a milestone-based