Product Issue Management Lead, Senior Vice President (Hybrid)

Citi is seeking a senior Product Issue Management Lead to head the business-side coordination of Issue Management and Risk Mitigation across the Partnership Cards & Development organization. In this role, you will directly lead a team of professional Issue Coordinators, driving accountability through the design and execution of robust remediation plans that address gaps identified through self-identification, regulatory exams, and internal audits. This is a strategic leadership opportunity to build and embed a comprehensive Partner Oversight Issue Intake & Management Framework that shapes how partner-related product issues are governed at scale.

Lead, coach, and develop a high-performing team of 6 to 10 Business Issue Coordinators, overseeing performance evaluations, hiring, talent development, and resource allocation. Oversee the end-to-end lifecycle of business-led issue remediation in line with Citi's Issue Management policies, ensuring risk mitigation strategies are embedded into every Corrective Action Plan. Design, build, and deploy a structured Partner Oversight Issue Intake & Management Framework to standardize how partner-related product issues are identified, triaged, assessed, and resolved. Establish and track remediation milestones, holding teams accountable to committed closure dates and proactively managing execution risks, dependencies, and bottlenecks. Direct the execution of control and sustainability testing to validate that remediations are durable, effective, and prevent recurrence of identified gaps. Serve as the primary business liaison with Independent Risk, Compliance, Audit, and Legal teams throughout issue scoping, Corrective Action Plan drafting, and validation. Collaborate with external partners and vendors to align on remediation strategies and lead joint risk-mitigation efforts across shared accountability areas. Coordinate cross-functionally with Product Management, Partner Management, Operations, and Technology teams to execute complex, multi-functional remediation plans. Deliver high-quality management reporting and executive presentations on portfolio health, escalating critical risks and emerging issues to senior leadership with transparency and clarity. Required Qualifications & Skills 10 or more years of relevant experience in issue management, risk remediation, product management, or a related discipline within financial services. Demonstrated experience managing and developing professional-level teams, with direct people leadership responsibilities including hiring, performance management, and talent development. Ability to build operational frameworks from the ground up, including intake, governance, or oversight structures in complex, regulated environments. Strong stakeholder management and negotiation skills, with the ability to drive accountability and alignment across cross-functional, matrixed organizations. Exceptional written and verbal communication skills, including the ability to synthesize complex risk topics into clear, concise reporting for senior executives. Sound judgment in assessing business risk, with a clear understanding of the reputational and regulatory implications of remediation decisions. Bachelor's degree or equivalent university-level education or experience. Beneficial Skills & Qualifications Master's degree in a relevant discipline such as business, finance, or a related field. Knowledge of banking products, credit cards, or retail financial services, with experience in Partnership or Co-brand card programs particularly valued. Experience managing teams of 6 or more direct reports in a professional or regulated environment. Familiarity with control testing, sustainability testing, or audit remediation processes within a financial services setting.

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