Cloud Platform Engineer

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our Cloud Platform and Services (CP&S) team is dedicated to building trust and reliability in our technology solutions. We create, maintain, and operate scalable technology and data solutions that provide an exceptional experience for both our internal and external customers. We embrace Agile principles, value DevOps practices, and view infrastructure as code, all while developing an infrastructure that supports our growth and ambitious vision. This requires a collaborative team that can identify, investigate, and implement new technologies to help scale our global business securely. As a Cloud Platform Engineer, you will play a supportive role in the implementation, management, support, and maintenance of Docusign’s Cloud & AI infrastructure. We are looking for candidates who are eager to learn and have a basic understanding of cloud technologies. You will collaborate closely with experienced engineers and other teams to assist in cloud implementations. We prioritize tooling, automation, and infrastructure that simplify the development and management of software and services for our engineering teams. The ideal candidate should be self-motivated and willing to learn, while also being open to instruction and feedback. This position is an individual contributor role reporting to the Director of DevOps Engineering.

Assist in the design and implementation of key shared infrastructure components to enhance the availability and scalability of our services Help build tools and automation that support and improve the accessibility of our platform, aiming to increase the productivity of our product teams Participate in on-call support as part of a rotation with other team members Support services throughout their lifecycle by contributing a cross-stack perspective on system design, self-service capabilities, scalability, automation, capacity, and reliability Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of experience in software engineering, Cloud operations, DevOps or a similar role Experience working with geographically dispersed teams 3+ years of experience with at least one cloud provider (AWS or Azure) Experience with Infrastructure as Code and CI/CD technologies 3+ years of experience programming with Python and Terraform for automation and developing scalable applications Bachelor’s in computer science or relevant experience Preferred In depth and hands-on experience working with AWS or Azure Relevant cloud certifications (e.g., AWS Certified Solutions Architect, HashiCorp Certified Terraform Associate) Experience with container orchestration and management using Kubernetes, along with proficiency in Docker for containerization Hands-on experience with GitHub Actions Strong communication and