Senior Manager, Project Management - Decisioning Platform

Senior Manager, Project Management - Decisioning Platform Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Decisioning Platform team builds and manages the core logic engine that powers critical business decisions across Capital One. Made up of five main capability areas—including our Enterprise Rules Platform (Rules Lab)—this highly impactful platform determines everything from credit card approvals and reward point allocations to real-time fraud probability. Decisioning Platform supports major use cases across acquisitions, recoveries, collections, and Discover.

As a Senior Manager Project Manager at Capital One, you will step in as the People Leader for our Decisioning Platform PMO. You will inherit a proactive, highly capable, and energetic team of three (who possess deep institutional knowledge) with the immediate opportunity to hire and build out the team further. Reporting to a process-driven Product Manager who is deeply passionate about the PMO, you will act as the connective tissue across capabilities, as well as the owner of the intake and onboarding process. We are looking for an autonomous, strategic thinker with exceptional organizational skills who is never afraid to challenge the status quo. You won't just manage the process; you will figure out what this space needs, identify repetitive tasks for automation, and continuously drive us toward operational excellence. General Responsibilities: People Leadership & Team Building: Lead, coach, and develop a high-performing PMO team. Leverage the strong existing foundation of your team while actively recruiting to fill upcoming open requisitions and scale your organization. Strategic Process Improvement: Act autonomously to assess the current landscape. Identify repetitive processes, drive automation, and implement strategic changes to make the PMO more efficient. Bring a challenger mindset—we don't want a "yes person," we want someone who asks "how can we do this better?" Agile & Delivery Management: Oversee and coordinate PI planning, discovery phases, agile ceremonies, logistics, communications, and newsletters across multiple teams and platforms. Intake & Customer Management: Manage the comprehensive intake process for new customers wanting to join the decisioning platform, overseeing their refinement, testing, and successful onboarding. Cross-Functional Coordination: Serve as the primary liaison between internal Decisioning Platform teams and external platform customers, using outstanding communication and influencing skills to drive project delivery. Complex Portfolio Management: Put structure in place to manage a dynamic, complex environment, demonstrating a proven track record of successfully juggling multiple high-priority initiatives at once. ​ Basic qualifications: Bachelor’s degree or military experience At least 5 years of Project Management experience At least 2 years of People Management experience Preferred qualifications: Master’s Degree or MBA 6+ years of Project Management experience 5+ years of experience with project management platforms (JIRA, MS Project, Confluence) 4+ years of experience supporting, partnering or interacting with internal business clients 3+ years of People Management experience Lean, Agile, Six Sigma or Business Process Management ​ At this time, Capital One will not sponsor a new applicant for