Field Support Coordinator

Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Field Support Coordinator    Location: London, UK (Hybrid Working Available)     At Otis, we move 2 billion people every day and   maintain   approximately 2.4   million customer units worldwide, making us the world's leading elevator and escalator manufacturing, installation, and service company. Our people, innovation, and commitment to safety have helped shape the skylines and communities we serve for more than 170 years.   We are   now   looking for a highly organized   and service minded   Field Support Coordinator   to join our team in our new London office. This is an excellent opportunity for someone who enjoys providing administrative support, coordinating project documentation, and delivering exceptional customer service in a fast-paced environment.   Reporting to the Delivery Operations Admin Team Lead,   you will be part of a local team supporting both internal stakeholders and customers in project administrative tasks, working closely with   P roject   M anagers,   S ales   and   T echnical   S upport teams .

Support project teams with administrative and coordination activities   Manage customer enquiries, bookings, and change orders   Upload, download, and distribute project documents and drawings through customer portals and internal systems   Maintain project files, design registers, and online questionnaires   Support sales and operations teams with customer service and administrative processes   Assist   with project documentation   and operational administrative process duties , including   user   manuals , elevator   parts   and product upgrade details   Ensure compliance with company policies, quality standards, and   environmental   health and safety procedures   Collaborate with colleagues across the business and provide cover for similar support roles when needed     What We're Looking For   Previous   experience in an administrative, project coordination, or customer support role   Strong organizational skills and attention to detail   Excellent communication and customer service skills   Comfortable managing multiple tasks and deadlines   Proficiency   with Microsoft Office ,   CRM   and document management systems   A proactive, team-oriented approach with a willingness to learn     If   you're   a detail-oriented professional who enjoys keeping projects organized and supporting customers and colleagues alike,   we'd   love to hear from you.   If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.   We provide opportunities, training, and resources, that build leadership and