Enterprise Infrastructure Manager - Site Reliability Center (Infrastructure - Database Technologies)

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Manager within PNC's Site Reliability Center organization, you will be based in Birmingham, AL, Pittsburgh, PA, Cleveland, OH, or Dallas, TX. Job duties will include, but are not limited to, the following: • Lead Operational Database Services across MongoDB, MySQL, Neo4j, and Informatica platforms, ensuring stable, secure, and highly available database services through disciplined operational governance and execution. • Drive Automation and Operational Efficiency by identifying repetitive manual activities, expanding self-service and automated execution capabilities, improving consistency, reducing risk, and enabling teams to focus on higher-value engineering and operational work. • Own Incident Response and Service Restoration, providing leadership during production incidents, coordinating DBA resources, driving rapid root cause identification, service recovery, escalation management, and post-incident corrective actions to reduce recurrence. • Manage Change Execution and Operational Readiness, ensuring database changes, maintenance activities, upgrades, patching, vulnerability remediation, and recovery procedures are planned, tested, executed, and validated in accordance with enterprise change controls. • Promote Proactive Reliability Engineering, establishing monitoring, health checks, capacity and performance management, resiliency testing, and preventive maintenance practices that identify risks early and prevent customer-impacting incidents before they occur. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function. Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities. Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support. Implements best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values