Payments Processing Operator - NCT

Details of the Division and Team: Vietnam Branch Operations is looking for a Payment Processing Officer.  The Payments Processing Officer is responsible for the accurate and timely processing of all types of payments domestically or overseas. This includes the processing of time-critical, complex transactions on behalf of the Bank’s internal and external clients, payment related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution. It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders. The Payments Processing Officer undertakes the complete and accurate capturing of payment transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines. In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients. The Payments Processing Officer may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions. They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level. What we will offer you:  A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Insurance coverage for employees and direct family members (spouse and children) Good benefit in sick leave (max 6 days of sick leave per year with no document submission requirement Gender Neutral Parental Leave Flexible working arrangements Your key responsibilities: Responsible for the timely, complete and accurate processing of payments ensuring that all deadlines and relevant SLAs have been met. Meets and/or exceeds production and quality standards endemic to the function. Adheres to all relevant key operating procedures ensuring for risk mitigation. Where appropriate, builds and maintains relationships with internal partners (internal clients) to provide a point of contact within the functional team for time critical, complex payments. Collaborates with Information technology (IT) and User Acceptance Tests (UAT), supporting mandatory tests and operational checkouts for system deployments. Provide input, as appropriate, to product/function/process development to ensure a superior offering in the face of changing client needs and market trends. Ensures timely escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of risk mitigation and/or control solutions. Participates in the design and implementation of strategies to ensure continuous process improvement and partners with relevant internal stakeholders to scope and define projects. Participates in periodic reviews of the efficiency and effectiveness of operational processes Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement and transparency. Undertakes some basic root cause analysis in order to resolve issues and suggest solutions. Actively supports achievement of the Bank’s/division’s strategy, and ongoing alignment of activities with the organisation’s priorities. Prepares Key Operating Documents (KODs)/Desktop Procedures (DTPs) for new processes and ensures regular updates to reflect changes to processes. Demonstrates personal support to the achievement and