Regional Workplace Experience Ambassador

Job Title Regional Workplace Experience Ambassador Job Description Summary The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment. The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.

Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.  Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.  Cultivate and maintain trusted relationships with end users and cross functional colleagues.  Act as the first line of response to user questions, troubleshoot issues, and follow up as required.  Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.  Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.  Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.  Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.  Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.  Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities  Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.  Serve as the main point of contact for the Workplace Experience team on the client site.  Assist account leadership with administrative tasks as assigned.  Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct manager located on site.  Key Competencies  Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels EQ – Showcase exceptional emotional intelligence and empathy Organized – Detail oriented, confident, self-starter with exceptional organizational skills Proactive – Maintain a “can do” mentality with the ability to act with minimal information Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic.  Showcase strong business acumen. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor. Resilient – Ability to work under pressure, while acting in a calm manner Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.  Important experience and education  Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree  WORK ENVIRONMENT   This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing