Engagement Delivery Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Delivery Project Manager RESPONSIBILITIES • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. • Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project. • Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project. • Manage scope changes and ensure the project is delivered on time and within budget • Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level. • During a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce and internal methodology and project gates and governance. • Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills. • Facilitate requirements gathering and assist with the creation of project deliverables, as needed. • Facilitate and own the creation of Salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed. • Adopt a standardized development lifecycle methodology for all projects. • Identify opportunities to leverage all Salesforce technologies. • Facilitate review sessions with the client and your team. • Participate in end-to-end implementation planning including project management, issue management, communication and change management. • As necessary, write and review QA and UAT test scripts. • Manage UAT with end users including coordination and user acceptance sign-off. • Leverage business knowledge and expertise to drive business process improvements. • Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping. • Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings. • Responsible for all project deliverables, reviewing those deliverables prepared by the team prior to submission to the client- • Identifies and manages project risk PREFERRED QUALIFICATIONS & SKILLS • 5+ years experience in project management role leading enterprise-scale CRM projects • Salesforce experience is required • Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract • Demonstrated ability to manage Director+ level internal and external project stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills • Outstanding and effective interpersonal skills;