Network Operations Center (NOC) Engineer / Network Engineer

Job Title: Network Operations Center (NOC) Engineer / Network Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Network Operations Center (NOC) Engineer / Network Engineer Location: Omaha, NE (Onsite - 5 days a week) As a Network Operations Center (NOC) Engineer, you will support mission-critical network operations in a fully onsite, incident-management focused environment. You’ll monitor, troubleshoot, and help maintain network connectivity across routers, switches, core protocols, telecom/ISP services, and microwave radio communications. This role is ideal for a network professional who thrives in a fast-paced operations setting and is ready to support essential transportation, utility, telecom, or railroad systems. This is a fully onsite role with a fixed second or third shift schedule: 3:15 PM–11:15 PM, or 11:15 PM–7:15 AM The workweek will be either Sunday–Thursday or Tuesday–Saturday.

Monitor and support network operations from a NOC environment, responding to incidents, alerts, outages, and service-impacting events. Perform troubleshooting for network connectivity, routing, switching, and core network protocol issues. Support configuration, administration, and maintenance activities for routers, switches, and related network infrastructure. Coordinate with telecom vendors, utility providers, ISPs, and internal teams to resolve circuit, connectivity, and service issues. Assist with microwave radio communication support, including initial triage and escalation; general familiarity is sufficient, and deeper technical knowledge can be developed on the job. Support incident management processes, including issue identification, prioritization, documentation, escalation, and resolution tracking. Use Linux system administration knowledge to support network-related systems and operational tools. Communicate clearly during active incidents, providing timely status updates to stakeholders and technical teams. Help maintain operational documentation, runbooks, incident records, and knowledge articles. Support mission-critical environments where reliability, responsiveness, and attention to detail are essential. Collaborate with cross-functional teams