Experienced Customer Training Professional (m/f/d)
Honeywell
- Location
- Ratingen, Nordrhein-Westfalen, Germany
- Work model
- On-Site
- Level
- Mid
- Posted
- 14h ago
About this role
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience. We are looking for an Experienced Customer Training Professional who will provide technical product training to employees, partners, distributors, and end users on:
Saia Burgess Controls (SBC) – Building Management Systems (BMS) Centraline – Building Management Systems (BMS) Niagara – Building Management Systems (BMS)
Responsibilities
Set up and conduct structured trainings on a quarterly cycle, to be carried out within the assigned region. Ensure that regular training updates are carried out in conjunction with engineering & offering management. Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees. Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that are relevant to them. Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform. Attend the relevant train the trainer programmes with the associated resources
Geographic Scope & Travel Requirements
Scope: Germany/Switzerland/Austria & Northern Europe Travel Requirement – 20% of the time