Visual Observer Dallas

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

You will join Zipline’s Flight Operations team as a Visual Observer based in Dallas, supporting safe, repeatable autonomous aircraft operations that deliver medical supplies. This role exists to ensure public and crew safety during launches, flights, and deliveries by detecting, reporting, and mitigating airborne or ground-based hazards. You’ll operate at outdoor field sites supporting scheduled and test flights, working on a crew with Fleet Command (RPIC) and other operators. Your work directly enables Zipline’s mission to provide reliable, lifesaving logistics under real-world weather, traffic, and community conditions.

• Own visual observation for assigned flights from pre-launch through handoff/recovery and until the aircraft is secured; maintain continuous, unaided line-of-sight of the aircraft and surrounding airspace.

• Detect and call out non-cooperative air traffic, people, vehicles, wildlife, and surface hazards; initiate escalation and immediate mitigations per crew procedures and stop operations when required.

• Monitor and report hazardous weather, smoke, or environmental conditions that affect launch/recovery; provide concise go/no‑go inputs to the RPIC and site lead.

• Conduct and record pre‑operational site checks per checklist; verify clear launch/recovery corridors, markings, and safety equipment before each flight.

• Communicate real‑time observations and coordinate with RPIC, site lead, and crew during briefings and dynamic events using standard radio/hand signals and logs.

• Complete incident reports, flight logs, and post‑flight safety documentation accurately and on time; support safety reviews and corrective actions to reduce repeat occurrences.

• Execute routine site setup and teardown tasks during shifts, including deployment of visual markers and safety barriers, and maintain site readiness for operations.

• Maintain operational readiness for day, night, and weekend shifts; participate in recurrent