Manager Software Engineering

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager Software Engineering Role Overview We are seeking an experienced Manager, Software Engineering to lead engineering teams within the Mastercard Rewards Platform — a global, multi-tenant platform supporting 400+ customers worldwide and processing millions of data transactions per day. This role requires a strong balance of people leadership, technical execution, service ownership, operational accountability, and stakeholder communication. The ideal candidate should lead with strong DQ — Decency Quotient and EQ — Empathy Quotient, while ensuring the team delivers scalable, reliable, secure, and modern platform capabilities. The candidate will be responsible for managing engineers, owning services end-to-end, driving delivery commitments, improving production readiness, and partnering across Product, Architecture, TPM, Operations, and leadership teams.

People Leadership & Team Development Lead, mentor, and develop a high-performing software engineering team. Build a culture of ownership, collaboration, accountability, trust, and continuous improvement. Demonstrate strong DQ and EQ by leading with decency, empathy, fairness, transparency, and respect. Provide coaching, feedback, career guidance, and performance management for team members. Create an inclusive and psychologically safe environment where engineers can grow and perform effectively. Balance delivery expectations with team well-being, quality, and long-term sustainability. Service Ownership & Accountability Own the services, applications, APIs, data pipelines, and platform capabilities managed by the team. Drive end-to-end accountability across design, development, testing, deployment, production support, and continuous improvement. Promote a strong “you build it, you own it” engineering mindset. Ensure services meet expectations for reliability, scalability, security, observability, performance, and maintainability. Manage technical debt, operational risks, production issues, and platform improvement opportunities. Ensure documentation, runbooks, support playbooks, and operational readiness artifacts are current and actionable. Delivery Execution & Engineering Excellence Drive predictable delivery across platform enhancements, modernization initiatives, customer needs, compliance items, and operational improvements. Partner with Product Owners, TPMs, Architects, and Engineering Leads to convert business priorities into clear execution plans. Manage priorities, dependencies, risks, blockers, and stakeholder expectations. Ensure the team follows agile practices, quality engineering standards, secure coding, test automation, CI/CD, and release discipline. Support modernization from legacy systems to scalable, cloud-ready, and maintainable architecture. Encourage adoption of reusable patterns, automation, observability, and engineering best practices. Technical & Platform Leadership Provide technical guidance to the team while partnering closely with Architects and Principal Engineers on solution direction. Ensure solutions align with platform architecture, enterprise standards, security requirements, and operational guardrails. Lead teams working across full stack applications, backend services, APIs, databases, batch jobs, data pipelines, integrations, and cloud-enabled services. Support platform needs around high-volume processing, multi-tenancy, global customer onboarding, and operational efficiency.