Gladiator System Support Engineer

Gladiator System Support Engineer Company: Boeing Defence United Kingdom Limited At Boeing, we are innovators driven to connect, protect, explore and inspire. From the seabed to outer space, you will expand your skills and make a tangible contribution to work that shapes the world. Find your future with us. We have an exciting opening for a Systems Support Engineer to join Boeing Defence UK at RAF Waddington, Lincolnshire. We’re looking for a confident communicator with strong interpersonal skills to join the Systems Support Team who are responsible for the on-site operation, maintenance and bespoke evolution of a sophisticated suite of training simulation applications and services tailored specifically for the RAF’s Gladiator programme. This fast-paced, customer-focused role directly supports delivery of operationally critical team and collective training exercises. You will help ensure geographically distributed air and ground simulation assets interoperate reliably within a single, custom-configured synthetic training environment designed to meet the RAF’s unique requirements. This position is based at RAF Waddington with no option to work remotely. Your responsibilities will be to: Provide daily on-site support for the Gladiator system, working collaboratively with MoD and civilian instructional staff during exercise planning and preparation; clearly communicate system capabilities and limitations to set realistic expectations. Initialise systems to the required configuration and maintain operational readiness; proactively monitor performance, rapidly diagnose faults in line with SLAs, and apply hotfixes or workarounds to preserve training outcomes and maximise uptime. Deploy configurations and software using established deployment pipelines and source-control tools, following change control and release processes to minimise risk. Respond to user issues promptly and professionally, prioritising customer needs and delivering practical, timely solutions that maintain confidence in the system. Execute troubleshooting, preventative maintenance, configuration changes and exercise support (including visits and demonstrations) with attention to safety, security and operational impact. Analyse system, software and event logs, dump files and console outputs to identify root causes of faults or bugs, escalating and documenting issues transparently when required. Complete post‑operation tasks and controlled shutdowns; restore environments to predefined baselines to ensure the capability is ready for the next requirement. Liaise constructively with third‑party suppliers and internal Boeing teams (integration, test, development) to resolve faults and drive continuous improvement. Maintain, review and improve operational processes and technical documentation, ensuring accuracy and accessibility for the team and stakeholders. Travel occasionally to remote sites as required, demonstrating flexibility and a commitment to supporting operational needs wherever they arise. Undertake shift work between 0730 – 1800 with occasional unsociable hours. Demonstrate Boeing values and behaviours at all times: act with integrity, take ownership of outcomes, communicate clearly, collaborate effectively and adapt positively to changing priorities. Preferably you will be a self-motivated engineer with practical experience or an equivalent qualification and around 1+ years’ experience in a relevant engineering, technical or scientific role. We value demonstrable ability and a commitment to learning as much as formal qualifications — if you don’t hold a degree, tell us about work, apprenticeships, military service, vocational training, or personal projects that show you can do the job. This position is fully on-site.

(Skills/Experience): Eligibility for UK SC Security Clearance: Applicants must be able to obtain the necessary clearance. Safety and engineering discipline — commitment to working safely at all